IT Manager

Job Summary

A company is looking for an IT Manager (Remote) to oversee service delivery and enhance customer satisfaction.

Key Responsibilities

• Manage the outsourced service desk provider and ensure performance standards are met
• Lead and mentor a team while overseeing daily operations of the service desk
• Utilize data analytics to monitor performance and implement improvements

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field
• 2-3 years of leadership experience in a service desk or IT support role
• Strong knowledge of IT service management frameworks and best practices
• Proficiency in service desk software and tools
• Experience with data analytics and modern end-user support tools