IT Service Portfolio Manager
Job Summary
Managing the end-to-end lifecycle of technology services, the remote IT Service Portfolio Manager will oversee Service Portfolio Management processes, act as a liaison between business leaders and technical teams, and drive continual service improvement through performance analysis.
Key responsibilities
- Oversee the lifecycle management of technology services to ensure alignment with business strategies
- Define and optimize Service Portfolio Management processes in accordance with ITIL best practices
- Manage configuration and reporting within enterprise service management tools like ServiceNow
Required qualifications
- 5+ to 12+ years of experience in IT service management, portfolio management, or business relationship management
- Deep understanding of the ITIL framework, particularly in Service Portfolio and Service Catalogue management
- Hands-on experience with ServiceNow and agile planning tools like Jira
- Strong business acumen with the ability to manage budgets and risks
- Certifications such as ITIL v4 or PMP are highly preferred
Complete Job Description
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