Kentucky Licensed Call Center Manager

Job Summary

A company is looking for a Sr. Call Center Manager to oversee call center operations and training for a new project.

Key Responsibilities

• Oversee daily operations of the call center team to meet performance metrics
• Evaluate training needs and ensure staff knowledge of multiple programs
• Monitor compliance with policies, procedures, and performance goals

Required Qualifications, Training, and Education

• Bachelor's degree in a relevant field and 7+ years of professional experience, or equivalent combination of education and experience
• Three years of people management experience
• Experience managing a large-scale call center (at least 500 full-time equivalents)
• Experience in call center operations is required
• Kentucky residency preferred