Key Account Manager

Job Summary

Managing a portfolio of 150 to 200 high-value accounts, the full-time remote Key Account Manager will drive client satisfaction, maximize revenue retention and growth, and execute strategic initiatives throughout the post-contract lifecycle.

Key responsibilities

• Achieve targets for account retention while identifying and executing growth opportunities through upselling and cross-selling
• Serve as the primary contact for resolving customer issues related to billing, contracts, and service adjustments
• Utilize Salesforce for account intelligence and pipeline management, ensuring data integrity and sales process rigor

Required qualifications

• Bachelor's Degree is required
• Minimum of 3+ years of experience in Key Account Management, Sales, or a related commercial role
• 3+ years of experience in the transportation/logistics or SaaS industry serving the transportation sector
• Demonstrated ability to manage a large portfolio of accounts while achieving retention and growth targets
• Proficiency with CRM software, particularly Salesforce