Knowledge Management Strategist

Job Summary

A company is looking for a Knowledge Management Strategist to enhance internal processes for support specialists.

Key Responsibilities

• Map and optimize knowledge processes and workflows
• Utilize tools like Lucidchart, Zendesk, Salesforce, and Genesys to maintain knowledge articles
• Monitor KPIs and suggest improvements to knowledge management practices

Required Qualifications

• 3+ years of professional experience in a tech organization or start-up environment
• 2+ years of contact center experience
• Proven ability to understand and use knowledge management systems
• Experience in updating and maintaining process maps and documentation
• Basic proficiency in SQL for database querying