Knowledge Manager
Location: Remote
Compensation: Salary
Staff Reviewed: Thu, Jan 02, 2025
This job expires in: 17 days
Job Summary
A company is looking for a Knowledge Manager to oversee customer-facing documentation and implement a knowledge management framework.
Key Responsibilities
- Develop and maintain a knowledge management framework for customer-facing content
- Collaborate with stakeholders to create and update documentation for product launches and customer education
- Identify metrics to measure the effectiveness of documentation and ticket deflection strategies
Required Qualifications
- Experience implementing knowledge management frameworks and familiar with Knowledge Centered Support best practices
- Operationally-minded with a customer-centric approach
- Familiarity with Zendesk Support, Guide, and Gather
- Proficiency in content strategy development and content authorship
- Strong product knowledge and understanding of design, UX research, and user testing best practices
COMPLETE JOB DESCRIPTION
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