L1 Technical Support Engineer
Location: Remote
Compensation: Salary
Staff Reviewed: Thu, Nov 21, 2024
This job expires in: 17 days
Job Summary
A company is looking for an L1 Technical Support Engineer to provide world-class product support in the cybersecurity domain.
Key Responsibilities
- Provide first line support to customers, ensuring timely and high-quality responses
- Understand, troubleshoot, and resolve product issues while maintaining clear communication with customers
- Document and track reported problems in case management systems and escalate issues to L2 Support when necessary
Required Qualifications
- 2+ years of experience in an enterprise product support environment
- Basic understanding of email security fundamentals and troubleshooting experience
- Experience supporting multiple SaaS security products
- Familiarity with Internet and networking technologies
- Advanced knowledge of case management systems and CRMs
COMPLETE JOB DESCRIPTION
The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
Company Overview
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
BECOME A PREMIUM MEMBER TO
UNLOCK FULL JOB DETAILS & APPLY
- ACCESS TO FULL JOB DETAILS AND APPLICATION INFORMATION
- HUMAN-SCREENED REMOTE JOBS AND EMPLOYERS
- COURSES, GROUP CAREER COACHING AND RESOURCE DOWNLOADS
- DISCOUNTED CAREER SERVICES, RESUME WRITING, 1:1 COACHING AND MORE
- EXCELLENT CUSTOMER SUPPORT FOR YOUR JOB SEARCH
