Lead Customer Service Specialist
Job Summary
A company is looking for a Lead, Customer Service Specialist to oversee a team of representatives providing services and care to patients over the phone.
Key Responsibilities
- Monitor and measure team performance, ensuring adherence to operational standards
- Train and hold staff accountable for achieving performance goals
- Evaluate performance metrics and assist in continuous process improvement
Required Qualifications
- High School diploma required; Associate degree preferred
- Two (2) years of customer service management experience required
- Relevant experience in healthcare administration, billing, or medical terminology preferred
COMPLETE JOB DESCRIPTION
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