Lead Customer Support Specialist

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Fri, Aug 30, 2024

This job expires in: 21 days

Job Category: Customer Service

Weekly Hours: Full Time

Job Summary

A company is looking for a Lead Customer Support Specialist.

Key Responsibilities:

Provide hands-on support to customers, addressing inquiries, resolving issues, and ensuring high customer satisfaction
Serve as an escalation point for complex customer issues, working closely with the team to find effective solutions
Monitor and evaluate individual and team performance against key performance indicators (KPIs)

Required Qualifications:

Passion for delivering world-class customer support and proven experience in support roles
Experience in a leadership or mentorship role
Ability to troubleshoot and handle escalated customer issues for REST APIs, technical integrations, and SaaS support
Prior experience supporting Crypto company SaaS or familiarity with the domain
Experience working in a distributed team setting; leading others remotely

COMPLETE JOB DESCRIPTION

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Company Overview

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