Learner Service Specialist
Location: Remote
Compensation: Salary
Staff Reviewed: Tue, Nov 26, 2024
This job expires in: 17 days
Job Summary
A company is looking for a Learner Service Specialist to enhance learner satisfaction and retention.
Key Responsibilities
- Proactively manage service requests and serve as the primary point of contact for learners
- Collaborate with internal teams and university partners to ensure timely resolutions
- Document common use cases and develop standard operating procedures to improve service quality
Required Qualifications
- At least 5 years of experience in customer-facing roles handling inquiries and complaints
- Experience in a fast-paced environment requiring quick decision-making
- Demonstrated commitment to delivering exceptional customer experiences
- Ability to empathize and connect with customers' frustrations
- Experience using data to identify and proactively solve potential challenges
COMPLETE JOB DESCRIPTION
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