Manager Customer Care
Location: Remote
Compensation: Salary
Staff Reviewed: Wed, Aug 28, 2024
This job expires in: 9 days
Job Summary
A company is looking for a Manager, Customer Care.
Key Responsibilities:
- Oversee all channels of customer support, ensuring timely and effective resolution of inquiries
- Build and lead a high performing service team for operational excellence
- Work with internal and external teams to optimize the customer journey
Required Qualifications:
- 3+ years experience managing a customer-facing team
- Experience with in-house and offshore operations
- Strong change management skills
- Emotional intelligence and process-oriented mindset
- Mission-driven mindset and ability to lead by example
COMPLETE JOB DESCRIPTION
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