Manager of EAP Service Operations

Job Summary

A company is looking for a Manager of Employee Assistance Program Service Operations.

Key Responsibilities:

• Overseeing EAP care management teams in case load, service metrics, and staff development
• Providing daily leadership, coaching, and guidance to supervisors and EAP clinicians
• Acting as a point person for complaint management and resolution

Qualifications:

• Master's degree in a behavioral health discipline
• Current unrestricted clinical practice license
• 5+ years post-graduate clinical experience in behavioral health
• 2+ years of clinical supervisory experience
• Thorough knowledge of clinical best practices for crisis support and care management