Manager Workforce Management
Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Wed, Sep 25, 2024
This job expires in: 14 days
Job Summary
A company is looking for a Manager, Workforce Management to lead and optimize workforce strategies and processes.
Key Responsibilities
- Forecast call volume demand and manage staff scheduling based on analysis of historical and anticipated volume
- Develop and execute a long-term workforce management strategy, including systems and process development
- Manage and develop a team of workforce analysts to optimize resource utilization across client programs
Required Qualifications
- Bachelor's degree in business, Organizational Leadership, or related field, or equivalent experience
- 5+ years of experience in resource/workforce management and operations in a sales delivery environment
- 3+ years of experience in a call center environment
- 2+ years of experience managing a team
- Experience in healthcare staffing and scheduling
COMPLETE JOB DESCRIPTION
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