Medical Billing Customer Service Specialist

Job Summary

Serving as the primary point of contact for medical billing inquiries, the full-time remote Medical Billing Customer Service Specialist will assist patients and insurance companies in resolving billing issues, verifying demographics, and optimizing Revenue Cycle Management processes while ensuring patient satisfaction during 40-hour workweeks.

Key responsibilities

• Assist clinics, referring doctors, and patients with medical billing questions and resolve issues related to billing accounts
• Research explanation of benefits (EOBs) and communicate effectively with various departments within Revenue Cycle Management
• Perform administrative duties such as updating patient demographic information and handling correspondence related to billing inquiries

Required qualifications

• High school diploma or equivalent
• 2 years of customer service experience
• Preferred medical billing experience
• Associate degree is a plus
• Bilingual in Spanish or other languages is preferred