Medical Support Assistant
Job Summary
To support the Eastern Oklahoma VA Health Care System, the full-time remote Medical Support Assistant will coordinate care between VA and community providers, schedule appointments, and ensure Veterans receive timely and appropriate care, while residing within 50 miles of the Jack C. Montgomery VA Medical Center.
Key responsibilities
- Perform appointment scheduling and manage pre- and post-appointment contacts in accordance with VHA directives
- Coordinate and authorize Veteran care with community providers and process community care consults using relevant systems
- Maintain patient demographic information and ensure integration into the Computerized Patient Record System (CPRS) and other systems
Required qualifications
- High School Diploma or GED equivalent
- Minimum 6 months of customer service experience
- Basic medical terminology knowledge
- Typing speed of at least 50 words per minute
- Oral and written proficiency in English
Complete Job Description
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