Medicare Member Experience Manager
Location: Remote
Compensation: Salary
Staff Reviewed: Wed, Nov 20, 2024
This job expires in: 14 days
Job Summary
A company is looking for a Medicare Member Experience Manager to oversee and enhance the overall experience of its members.
Key Responsibilities:
- Manage and support a team of Cleo Guides and Specialists for Medicare Advantage members
- Monitor team performance metrics and provide ongoing feedback for quality improvement
- Collaborate with cross-functional teams to ensure operational excellence and meet member needs
Required Qualifications:
- Proven experience in member/customer experience management or related roles
- Experience working with Medicare Advantage members and their caregivers
- Expertise in driving Star Measures
- Comfort managing a remote team
- Familiarity with professional software such as Google Drive and ticket management systems
COMPLETE JOB DESCRIPTION
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