Member Engagement Specialist

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Tue, Oct 29, 2024
This job expires in: 26 days

Job Summary

A company is looking for a Member Engagement Specialist to conduct high-volume outbound calls to promote its Kidney Health Management Program.

Key Responsibilities
  • Conduct outreach calls to explain program benefits and enroll eligible members
  • Follow approved scripts and handle member inquiries with professionalism
  • Meet departmental goals for call volume and enrollments in a remote environment

Required Qualifications
  • 2+ years of call center experience in a healthcare environment
  • Previous experience in high-volume outbound calling preferred
  • Understanding of medical terminology
  • Experience with EMR systems is desired
  • Bilingual in English and Spanish is preferred

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