Member Engagement Specialist
Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Tue, Oct 29, 2024
This job expires in: 26 days
Job Summary
A company is looking for a Member Engagement Specialist to conduct high-volume outbound calls to promote its Kidney Health Management Program.
Key Responsibilities
- Conduct outreach calls to explain program benefits and enroll eligible members
- Follow approved scripts and handle member inquiries with professionalism
- Meet departmental goals for call volume and enrollments in a remote environment
Required Qualifications
- 2+ years of call center experience in a healthcare environment
- Previous experience in high-volume outbound calling preferred
- Understanding of medical terminology
- Experience with EMR systems is desired
- Bilingual in English and Spanish is preferred
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