Member Services Representative

Job Summary

A company is looking for a Member Services Representative.

Key Responsibilities

• Manage a high volume of incoming calls from members and employers
• Provide accurate information regarding benefits, claims processes, and enrollment policies
• Document interactions and resolve complex customer inquiries effectively

Required Qualifications and Education

• High School Diploma or equivalent required; college degree preferred
• 6+ months of work experience in customer service, retail, hospitality, or healthcare setting preferred
• Knowledge of medical terminology is a plus
• Experience working in a remote setting is preferred
• Proficiency with MS Windows and basic computer literacy