Merchant Service Representative
Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Fri, Jan 03, 2025
This job expires in: 21 days
Job Summary
A company is looking for a Merchant Service Representative to provide product and technical support to their merchant network.
Key Responsibilities
- Answer inbound calls from merchants to address their needs or questions regarding products or services
- Initiate outbound calls to assist with onboarding applications and consumer complaint resolution
- Support merchants with technical questions and troubleshoot product issues, escalating when necessary
Required Qualifications
- 1+ year of experience in a customer or B2B interaction role
- Experience troubleshooting computer hardware and software issues
- Experience with high volume inbound and outbound calling
- Ability to navigate multiple screens and PC applications effectively
- Must reside in the USA and be authorized to work in the US
COMPLETE JOB DESCRIPTION
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Company Overview
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