MyChart Customer Support Representative

Job Summary

A company is looking for a MyChart Customer Support Representative to assist patients with their MyChart accounts.

Key Responsibilities

• Serve as the first point of contact for customers via phone, chat, and ticketing systems
• Assist patients with account activation, password resets, and navigating the MyChart Portal
• Utilize knowledge base resources to troubleshoot and resolve customer inquiries

Required Qualifications, Training, and Education

• Previous experience with EHR systems preferred
• Experience in a healthcare setting as a medical assistant or central scheduler preferred
• Strong PC skills with relevant troubleshooting examples
• High School diploma or GED required
• Availability for any shift, including overnights and weekends