OpenStack Technical Support Engineer

Job Summary

A company is looking for an Openstack Technical Support Engineer.

Key Responsibilities

• Troubleshoot complex issues in private cloud deployments using OpenStack, Kubernetes, and related technologies
• Provide high-tier support for critical product issues, leading incident calls and coordinating resolution efforts
• Act as a technical leader during shifts, maintaining platform health awareness and managing emerging issues

Required Qualifications

• High school diploma or equivalent required; four-year degree preferred or equivalent experience with three or more years in a senior or Tier 3 systems administration role
• Strong experience with OpenStack core services including Nova, Neutron, Cinder, Keystone, and Glance
• Hands-on knowledge of Neutron networking and Cinder storage backends
• Strong Ceph experience, including troubleshooting and performance tuning
• Working knowledge of Kubernetes architecture and advanced Linux system administration skills