Operations Support Associate

Job Summary

A company is looking for a Project Support Operations Associate to enhance the creative experience through operational support.

Key Responsibilities

• Review internal projects to identify customer dissatisfaction and manage escalations
• Generate findings on internal issues and quality concerns affecting account health
• Collaborate cross-functionally to address and resolve issues raised by internal teams

Required Qualifications

• 1-2 years of experience in customer support and Quality Assurance roles, preferably in tech-related companies
• High personal standards for quality, accountability, and reliability
• Experience working with Google Suite and Slack
• Outstanding interpersonal skills for a fast-paced team environment
• Excellent understanding of customer satisfaction and potential issues