Operations Support Associate

Job Summary

Working remotely in a full-time capacity, the Operations Support Associate will provide critical support through customer service interactions, troubleshooting imaging services, and facilitating communication between providers and clients during overnight shifts.

Key responsibilities:

• Serve as the main point of contact for clients and clinicians, triaging and resolving inquiries via calls, emails, and chats
• Monitor PACS and clinical applications for compliance, troubleshooting issues and facilitating provider communications
• Contribute to knowledge base documentation and participate in team meetings to improve workflows and processes

Required qualifications:

• Associate's degree plus 1 year in radiology support or HS/GED plus 3 years in healthcare/radiology support
• Experience with EMR and radiology applications preferred; familiarity with medical terminology is a plus
• Proficiency in CRM/ticketing systems, preferably Salesforce
• Prior experience in PC/hardware support is preferred
• Strong organizational skills and ability to multitask effectively in a fast-paced environment