Patient Access Specialist

Job Summary

A company is looking for a Patient Access Specialist responsible for delivering a high-quality patient experience through call resolution and patient access functions.

Key Responsibilities

• Perform comprehensive patient access functions including scheduling, pre-registration, and registration
• Provide excellent customer service and answer patient questions while routing calls appropriately
• Maintain efficient operational workflow for all patients seeking services

Required Qualifications

• High school diploma or GED; prefer an associate's degree in a related field
• 1-2 years of general clerical, customer service, or medical experience, preferably in healthcare
• Prior experience in a call center or with high-volume patient contact by phone is preferred
• Epic certification and HFMA certification are preferred
• Knowledge of Arizona Medicaid programs, Medicare, and other government programs is required