Patient Account Lead Representative

Job Summary

A company is looking for a Patient Account Lead Representative responsible for assisting with billing, follow-up, and training staff in a remote setting.

Key Responsibilities

• Manage insurance follow-up and collections, resolving complex accounts and documenting activities
• Provide coaching and training to staff, including new hires, to enhance performance and productivity
• Participate in meetings and special projects, communicating issues and solutions to management

Required Qualifications, Training, and Education

• High school diploma or equivalent education
• 3-6 years of experience in medical or hospital insurance collections
• Advanced knowledge of UB-04, CPT, and ICD-9 codes
• Advanced understanding of insurance billing and collections terminology
• Proficiency in PC and MS Outlook