Patient Resolution Specialist

Job Summary

A company is looking for a Patient Resolution Specialist who manages patient inquiries and payment collections through inbound and outbound calls.

Key Responsibilities

• Manage a high volume of inbound and outbound calls to resolve patient account inquiries and collect payments
• Negotiate and secure payment of outstanding patient accounts while maintaining patient satisfaction
• Document collection efforts and research payment options while ensuring compliance with privacy regulations

Required Qualifications

• High school diploma or equivalent required
• At least 5 years of experience in a related role
• Strong working knowledge of the healthcare reimbursement process
• Proficient in Microsoft Office applications
• High level of integrity and dependability with a results-oriented approach