Patient Services Manager

Job Summary

A company is looking for a Patient Services Manager to oversee the daily operations of the Patient Services call center staff.

Key Responsibilities

• Oversee daily operations and ensure performance metrics are met
• Manage staff training and development to maintain compliance with regulations
• Resolve complaints and inquiries to ensure client and patient satisfaction

Required Qualifications

• High School Diploma required; Associate's degree preferred
• 2 to 4 years of healthcare billing or operations work experience
• Minimum 2 years of direct supervisory experience preferred
• Minimum 2 years of customer service experience over the phone, preferably in healthcare
• Working knowledge of billing and claim submissions within the healthcare industry