Payroll Specialist II

Job Summary

Managing full end-to-end payroll processing support for multiple Managed Payroll customers, the full-time Payroll Specialist II will work remotely to ensure high client satisfaction, handle customer escalations, and configure Workday payroll components while meeting various deadlines in a fast-paced environment.

Key responsibilities

• Act as named Specialist for Managed Payroll and support other OSV payroll customers as needed
• Manage daily case responses to meet service level agreements and resolve customer issues effectively
• Lead client calls and participate in new client transitions while troubleshooting payroll-related reports

Required qualifications

• Associate's degree
• 3+ years of payroll experience involving end-to-end processing and troubleshooting
• 3+ years of customer experience or proven skills to operate at this level
• Advanced proficiency in Microsoft Word and Excel
• Strong understanding of payroll taxes and compliance, including multi-jurisdiction tax and year-end support