Platelet Scheduler

Job Summary

A company is looking for a National Platelet Scheduler.

Key Responsibilities

• Process DRMS Activities and perform administrative duties for the National Call Center Services Mailbox
• Contact donors to resolve inquiries and provide necessary information
• Support agent inquiries through various communication methods and maintain accurate records of donor interactions

Required Qualifications

• High school diploma or equivalent required
• Minimum six years of customer service or related experience required, including 18 months as a Telerecruiter
• Proficient in using multiple computer applications simultaneously in a fast-paced environment
• Ability to adapt to ongoing change and handle difficult customer interactions
• Experience working in a fast-paced call center environment is required