Principal Incident Commander
Job Summary
A company is looking for a Principal Incident Commander to manage major incidents associated with their Cloud Software-as-a-Service product.
Key Responsibilities
- Lead major incident management and resolution efforts
- Monitor incidents for SLA compliance and facilitate post-incident reviews
- Track incident metrics and drive process improvement initiatives
Required Qualifications
- 5-8 years of experience in incident management
- ITILv3 certification
- Experience with cloud environments (AWS, Azure, GCP)
- Familiarity with ticketing systems
- Strong team-building skills and adaptability in fast-paced environments
COMPLETE JOB DESCRIPTION
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Company Overview
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