Principal Incident Commander

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Fri, Nov 29, 2024
This job expires in: 20 days

Job Summary

A company is looking for a Principal Incident Commander to manage major incidents associated with their Cloud Software-as-a-Service product.

Key Responsibilities
  • Lead major incident management and resolution efforts
  • Monitor incidents for SLA compliance and facilitate post-incident reviews
  • Track incident metrics and drive process improvement initiatives


Required Qualifications
  • 5-8 years of experience in incident management
  • ITILv3 certification
  • Experience with cloud environments (AWS, Azure, GCP)
  • Familiarity with ticketing systems
  • Strong team-building skills and adaptability in fast-paced environments

COMPLETE JOB DESCRIPTION

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