Process Improvement Manager

Job Summary

Leading a team focused on enhancing operational efficiencies, the full-time Process Improvement Manager will oversee program development, implement process improvement initiatives, and collaborate with senior leadership to optimize workflows in a remote environment.

Key responsibilities

• Oversees program development and implementation of process improvement initiatives
• Assesses business and operational needs to identify opportunities for efficiency and productivity improvements
• Develops and conducts training on process improvement methodologies, including Lean and Six Sigma

Required qualifications

• At least 7 years of experience in health care operations, process improvement, or lean management
• Minimum of 1 year of management or leadership experience
• Understanding of health plan operations, including claims processing and customer service
• Experience with Medicare, Medicaid, and Marketplace plans
• Proficiency in Microsoft Office Suite, including Excel