Product Support Representative
Location: Remote
Compensation: Salary
Staff Reviewed: Wed, Aug 28, 2024
This job expires in: 9 days
Job Summary
A company is looking for a Product Support Representative.
Key Responsibilities:
- Efficiently respond to customer inquiries via phone, email, chat queues and ticketing system
- Effectively troubleshoot and document cases, own customer cases until resolution
- Identify customer needs and assist customers in the use of product features
Required Qualifications:
- Prior experience handling customer product support cases through phone, email and chat submission
- Associate's Degree or higher
- Prior experience or knowledge of clinical research or healthcare field preferred
- Prior experience with Clinical Trials background a plus
- Understanding of modern software design concepts desired
COMPLETE JOB DESCRIPTION
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Company Overview
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