Product Support Specialist
Location: Remote
Compensation: Salary
Staff Reviewed: Thu, Jan 09, 2025
This job expires in: 22 days
Job Summary
A company is looking for a Product Support Specialist to advocate for customers and enhance the support function.
Key Responsibilities
- Serve as the first point of contact for customer inquiries via email, chat, and phone
- Become a product expert and resolve first-level issues while escalating complex problems
- Gather customer feedback trends to assist the product team in prioritizing projects
Required Qualifications
- A bachelor's degree
- 0-2 years of experience in a customer-facing role
- A proactive attitude and ability to learn quickly
- Strong organizational skills and ability to multitask
- A curiosity for the product and a sense of humor
COMPLETE JOB DESCRIPTION
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Company Overview
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