Professional Services Operations Manager

Job Summary

A company is looking for a Professional Services Strategy & Operations Manager.

Key Responsibilities:

• Design and implement processes to streamline workflows and optimize resource utilization
• Develop and manage resource allocation and capacity planning models for customer projects
• Create and maintain dashboards to track key metrics and present data-driven insights to leadership

Qualifications:

• Bachelor's degree in Business, Operations Management, or a related field; Master's degree or PMP certification is a plus
• 5+ years of experience in operations management, preferably in a Professional Services or SaaS environment
• Proficiency in PSA tools, project management software, and CRM systems
• Demonstrated experience with resource management, project forecasting, and capacity planning
• Strong analytical skills to interpret data and identify trends