Professional Services Specialist
Job Summary
A company is looking for a Specialist I, Professional Services to act as a liaison between internal teams and support client service requests.
Key Responsibilities
- Monitor and triage client requests across various service domains
- Facilitate internal calls and create statements of work (SOWs) for client solutions
- Gather and respond to Voice of the Client (VOC) feedback to enhance service efficiency
Required Qualifications
- Bachelor's degree or equivalent combination of education and experience
- 0-2 years of experience in a customer service environment
- Knowledge of NextGen products and solutions
- Familiarity with Enterprise Resource Planning (ERP) systems such as Salesforce
- Intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
COMPLETE JOB DESCRIPTION
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