Program Executive
Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Fri, Nov 22, 2024
This job expires in: 13 days
Job Summary
A company is looking for a Program Executive to manage senior customer relationships and ensure satisfaction.
Key Responsibilities
- Ensure customer satisfaction and retention while managing account-based P&L and revenue growth
- Oversee escalations for critical issues and monitor performance reporting for continuous improvement
- Coordinate contract onboarding and manage all contracts and engagement with clients
Required Qualifications
- Bachelor's degree or equivalent experience with a minimum of 10 years in customer relationship management
- 10+ years of experience in senior-level customer relationship management in Maintenance and/or Managed Services
- Exceptional leadership experience with proven results in managing complex projects
- Strong technical aptitude and willingness to learn new technology solutions
- Knowledge and exposure to best practice frameworks such as Six Sigma or ITIL
COMPLETE JOB DESCRIPTION
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