Provider Relations Coordinator

Job Summary

Working remotely, the full-time Provider Relations Coordinator will serve as a liaison for providers, managing inbound and outbound communications, resolving inquiries, and ensuring a positive provider experience.

Key responsibilities

• Handle inbound provider calls, log details, and resolve issues efficiently
• Monitor and respond to internal and external emails and voicemails within established service levels
• Assist providers with portal navigation and escalate unresolved issues to management

Required qualifications

• High school diploma or equivalent
• Prior customer service or high-volume call center experience required
• Healthcare experience is a plus but not mandatory
• Proficiency in Microsoft Office (Excel and Outlook)
• Ability to work comfortably in a high-volume, fast-paced environment