Quality Assurance Associate
Location: Remote
Compensation: Hourly
Staff Reviewed: Wed, Aug 28, 2024
This job expires in: 15 days
Job Summary
A company is looking for a Quality Assurance Associate.
Key Responsibilities
- Monitor and evaluate customer calls for quality standards adherence
- Provide feedback for coaching sessions to enhance CSS skills
- Collaborate with Team Leaders to address performance issues and develop improvement plans
Required Qualifications
- 1-3 years experience in Quality Assurance, Customer Service, or related field
- Knowledge of financial compliance and credit card processes
- Ability to provide constructive feedback and coaching effectively
- Aptitude in multitasking and prioritizing in a fast-paced environment
- Fast learner with ability to adapt to new QA processes and tools quickly
COMPLETE JOB DESCRIPTION
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Company Overview
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