Quality Assurance Specialist
Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Fri, Sep 27, 2024
This job expires in: 20 days
Job Summary
A company is looking for a Quality Assurance Specialist to monitor and improve customer service interactions in their Ambulatory Contact Center.
Key Responsibilities
- Conduct Quality Assurance Evaluations on customer interactions across various platforms
- Provide actionable feedback and develop quality improvement plans in collaboration with supervisors and team leaders
- Analyze performance data to identify training needs and recommend process enhancements
Required Qualifications
- Bachelor's Degree preferred in healthcare, management, or a related field
- At least 3 years of experience in a contact center environment
- General knowledge of clinical operations, policies, procedures, and workflows
- Experience with Microsoft Office products and EMR systems, particularly Epic
- Bilingual communication skills are a plus
COMPLETE JOB DESCRIPTION
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