Quality Assurance Supervisor

Job Summary

A company is looking for a Quality Assurance Supervisor to establish quality guidelines and improve processes while enhancing customer and employee experiences.

Key Responsibilities:

• Create and manage quality forms to measure performance
• Observe and score customer interactions based on quality standards
• Analyze data to identify growth areas and recommend process improvements

Required Qualifications:

• Bachelor's degree or equivalent experience
• Technical proficiency in using computers and generating reports
• Ability to analyze data and determine root causes
• Experience in creating and reviewing processes
• Willingness to assist other departments in developing solutions and metrics