Quality Assurance Supervisor

Job Summary

To support the growth of the organization, the full-time remote Quality Assurance Supervisor will oversee the Quality Assurance team, ensuring accurate configuration and data transfers of client benefits while providing exceptional customer service and fostering a collaborative team environment.

Key responsibilities

• Oversee the Quality Assurance team's activities to ensure accurate and timely configuration of client benefits and data transfers
• Provide superior customer service through a collaborative and communicative approach, ensuring customer satisfaction
• Manage team performance and workload, including capacity reporting, audits, and addressing escalations from direct reports

Required qualifications

• Bachelor's degree or equivalent work experience is required
• 4 years of relevant experience required
• Knowledge of PBM industry practices is preferred
• Understanding of data privacy practices and healthcare industry standards is a plus
• Experience working in a multi-disciplinary team is advantageous