Job Summary

A content management company is in need of a Remote Account Manager.

Core Responsibilities of this position include:

• Providing the highest level of strategic pre-sale planning and post-sale customer support focused on driving our client’s KPIs
• Working with our research analysts and data science teams to build custom managed service analytics and insights
• Developing and maintaining excellent customer relations, acting as a point of contact for existing customers both direct and resellers

Qualifications for this position include:

• Demonstrated strong written and verbal communication skills and comfort in engaging conversation with any level
• 4 - 5 years analytics experience in client-facing role
• BA or BS degree or equivalent experience
• Proven analytical thinker that can digest data, make conclusions and recommendations
• Ability to understand the data and use that data to “tell a story” to a client through reportable insights
• Ability to recognize upsell opportunities; lead and influence clients to invest when opportunities arise