Remote Agent Relationship Specialist

Location: Eastern Time

Compensation: Salary

Staff Reviewed: Fri, Feb 19, 2021

This job expires in: 19 days

Job Category: Account Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A homeowner's insurance provider is seeking a Remote Agent Relationship Specialist.

Core Responsibilities of this position include:

  • Playing a critical role in ensuring both customers and agency partners remain highly engaged
  • Providing exceptional service via phone, email, chat to our agents and policyholders
  • Quickly identifying underwriting and technology questions that need to be escalated and transition these to the appropriate team

Required Skills:

  • Ability to obtain a personal lines producer license from your state within the first five weeks
  • High degree of technical proficiency with online tools and systems
  • Proven self-starter mentality with strong time-management skills who can work autonomously
  • Ability to work east coast hours, 8:30 am – 5:00 pm EST
  • Ability to problem-solve and addresses complex, nuanced customer scenarios
  • Ability to represent the customer when identifying internal process improvement opportunities to the rest of the internal team

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