Job Summary

We have been a 100% remote-first company since 2014. Our headquarters are in Washington DC.

What are we doing at Uscreen?
Uscreen is a hyper-growth (and profitable) bootstrapped product-led SaaS business. We are revolutionizing the way that video-based entrepreneurs & creators monetize their content. Uscreen has grown from 30 to 100+ employees over the last year with the best yet to come!

Uscreen provides an all-in-one platform for entrepreneurs to sell subscriptions, VOD, and live-streamed events on the web, through mobile apps, and via OTT (over-the-top) devices. 10,000+ video creators build, market, and sell their content with Uscreen and they generate hundreds-of-millions of dollars in revenue doing it.

What you'll do

*Set up mobile and TV software applications for our premium clients

*Balance your workload between technical requirements and customer-facing activities (note:
this is not a developer/programmer role)

*Maintain a meticulous, methodical app-setup process while working across multiple customers
and app projects

*Verify app requirements and speak to clients directly to ensure all assets are corrected/received
as required to launch apps

*Generate the apps (automated build - no coding skills required)

*Prepare and push' the apps in each platform (e.g. Apple, Android, Amazon, Roku) to be
accepted by the app stores per their standard app store requirements

*Support the customer and overall app experience (troubleshooting, app status, customer
education)

Do you have what it takes?

*2+ years of customer service and/or technical support experience

*Proficiency in English (both written and spoken)

*Experience in SaaS or other software related fields

*A functional workstation & quiet working space

*Able to gracefully handle challenging customer interactions

*Able to overlap a minimum of five (5) hours with our Washington DC-based team. (9am-5pm

*Eastern Time). We strongly prefer someone located in the following time zones: UTC - 3, UTC -
4, UTC - 5, UTC - 6, UTC - 7, UTC - 8.

Are you interested in applying?

*Click the Apply button and fill out the short form

*We review the applications and email candidates who qualify for the second round

*The qualified candidates will be asked to do a test task: usually a video of yourself answering a
few questions

*After we review the submissions, we will organize a Zoom interview with the successful
candidates