Job Summary

A software development firm that creates human resources software needs applicants for an opening for a Remote Application Support Specialist.

Individual must be able to fulfill the following responsibilities:

• Assist customers with the use and usability of our application
• iagnose, troubleshoot and resolve issues while providing exceptional service
• Provide help desk support of assigned cases including outbound call backs, e-mails, chat and internal support tickets

Applicants must meet the following qualifications:

• 3 plus years of experience using Time & Attendance, Payroll and/or Human Resource applications or related experience preferred
• Strong demonstrated technical troubleshooting skills
• Excellent written, oral communication, listening and telephone skills
• Focus on customer service and satisfaction required
• Strong computer skills with a proficiency in successfully learning new technologies quickly