Remote Application Support Specialist in Chicago

Location: Illinois

Compensation: To Be Discussed

Staff Reviewed: Wed, Nov 18, 2020

This job expires in 21 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Staffing Agency

Career Level: Experienced

Job Summary

A staffing and recruitment agency is searching for a person to fill their position for a Remote Application Support Specialist in Chicago.

Core Responsibilities Include:

  • Escalate issues when necessary, tracking related progress, and updating customers
  • Use command-line tools and logs to identify the source and scope of an issue
  • Monitor site performance and proactively remediate issues

Qualifications Include:

  • 2 years of Deskside Support/Troubleshooting experience
  • 2 years of experience with remote support and VPN usage
  • Ability to learn and adapt to rapid product changes
  • Strong client-facing customer service skills
  • Ability to translate technical information into user-facing communication