Job Summary
A business services company is filling a position for a Remote Associate Business Analyst.
Core Responsibilities Include:
- Gathering and synthesizing key insights and build a narrative around patterns and trends
- Working with cross-functional teams to identify metrics to be tracked
- Acting as a thought leader to support strategic objectives of the business
Applicants must meet the following qualifications:
- Minimum of 2 years relevant experience in contact center operations leadership or support
- Advanced MS Excel skillset, and proficiency with Microsoft Office suite and Google Suite
- Ability to evaluate reporting and data compilation processes
- Ability to identify opportunities for automation and process improvement
- Ability to effectively plan and manage concurrent responsibilities autonomously
- Broad perspective to problem solving and ability to identify new, creative, and less obvious solutions
