Job Summary

A health care provider needs applicants for an opening for a Remote Associate Health Care Concierge in Pittsburgh.

Core Responsibilities Include:

• Answer and investigate incoming inquiries from UPMC Health Plan members, prospective members and providers
• Provide exemplary customer service by being proactive and responsive to all UPMC Health Plan customer requests
• Remain current on all departmental policies, procedures, plan benefit designs, and modifications

Skills and Requirements Include:

• High school graduate or Associate, or college degree preferred
• Minimum of 2 years of customer service and/or call center experience
• Proficient in typing required
• Proficient writing skills required
• Ability to make independent decisions required
• Knowledge of Microsoft Office and Excel spreadsheet program preferred