Job Summary
A B2B software-as-a-service company is in need of a Remote B2B SaaS Software Support and Customer Success Director.
Must be able to:
- Be in-charge of delivering a seamless customer experience across all stages and touchpoints
- Drive global initiatives to improve customer activation, onboarding, expansion and retention
- Ensure that the customer experience team works in collaboration with all other business functions
Must meet the following requirements for consideration:
- A degree from a reputable university
- 5+ years of leadership in a senior Customer Experience/Success/Support role
- Experience in leading and driving customer facing initiatives with cross-functional teams
- Strong process/project management skills with the ability to think strategically and implement tactically
- Ability to thrive in a changing, fast-paced environment
- The ideal candidate is highly analytical and self-motivated with experience in maximizing the potential
