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Remote Bilingual Chinese Medicare Customer Service Navigator

Job is Expired
Location: Hawaii
Compensation: To Be Discussed
Staff Reviewed: Sun, Jul 25, 2021
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced
Education Level: Some College

Job Summary

A healthcare company is in need of a Remote Bilingual Chinese Medicare Customer Service Navigator.

Candidates will be responsible for the following:

  • Following up calls to members with resolution to identify issues in timely manner
  • Making outbound calls to Dual SNP members to build relations
  • Acting as a dedicated customer service go to person to assist customers to resolve issues and problems

Applicants must meet the following qualifications:

  • 2+ years in a customer service environment
  • High School Diploma / GED (or higher) OR equivalent work experience
  • Bilingual fluency (verbal and written) in Chinese (Cantonese AND Mandarin) and English

COMPLETE JOB DESCRIPTION

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